Versand & Zahlung

Shipping & Payment

Deliveries are only possible to delivery addresses in Europe and to delivery addresses in the countries USA, Switzerland, Canada, Mexico, Russia, Ukraine, Saudi Arabia, United Arab Emirates, Qatar.

All deliveries sent by Vecara are insured against theft and accidental damage.

Shipping free of charge

In Germany we deliver all orders over 50 € free of shipping costs.

Shipping costs and duration

All orders are shipped the following business day. Please note that we do not ship on the applicable German public holidays and weekends. The following delivery times apply from the moment the shipment is handed over to the delivery service.

Country Shipping method Price Delivery times (approx.)

Germany DHL Standard € 3,20 2-4 working days

Europe DHL Standard € 14,73 5-9 working days

Switzerland DHL Standard € 16,70 3-4 working days

Canada, Mexico, Russia, Ukraine, Saudi Arabia, United Arab Emirates, Qatar DHL Standard € 19.89 8-13 business days

USA DHL Standard € 52.99 10-15 business days

Please check your order directly with the delivery

Please check immediately upon receipt of the delivery that your package has not been damaged during delivery. This check must be carried out immediately upon receipt and in the presence of the carrier/shipping courier. If the packaging of your parcel is damaged, please note the defects on the delivery note. You can also refuse to accept the parcel. The delivery note is an important document as proof of compensation from Vecara or the transport company (refund or exchange).

If you discover any defects after unpacking your package, please contact our customer service within 3 days after receiving your order by email at service@vecara.de or call us directly at +49 7141 23953-23.

Payment methods

At vecare4u.com you can pay by PayPal, credit or debit card (American Express, Visa, Mastercard), Klarna invoice, Klarna installment purchase, Klarna instant purchase, Klarna direct debit or prepayment.

* Nationwide, from 1 July to 31 December 2020 only 16% VAT will be charged instead of the previous 19% VAT. We therefore offer you our products 3% cheaper.

With credit or debit card

All credit or debit card payments are processed through Shopify payments, Shopify's secure online payment processing system, which encrypts your card details in a secure hosting environment. To offer you additional security when shopping at vecare4u.com, we use MasterCard SecureCode and Verified by Visa. These services protect your account from unauthorized access while you shop with us. The system recognizes whether your credit card is registered in the 3D security programs Verified by Visa or MasterCard SecureCode.

With PayPal

If you select the payment option PayPal, you will be automatically redirected to the PayPal website. If you already have a PayPal account, you can log in with your account information and confirm the payment. If you don't have a PayPal account yet, you can register and then also make the payment. Refunds for returns will be transferred back to your PayPal account.

With advance payment

Please transfer the amount within the next 3 days to the following account. We will ship your order immediately after receipt of payment.

Vecara GmbH

Commerzbank Ludwigsburg

IBAN: EN41 6044 0073 0739 5015 00

BIC: COBADEFFXXX

Payment by invoice and financing

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options via Shopify payments. The payment is always made to Klarna:

- Invoice: The payment period is 14 days from the date of dispatch of the goods/tickets/ or, in case of other services, from the date the service is made available. The invoice conditions for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.

- Immediately: Your account will be debited immediately after placing the order.

- Direct debit: The direct debit takes place after dispatch of the goods. You will be informed of the date by e-mail.

The use of the payment methods invoice, instalment purchase and direct debit requires a positive credit check. In this respect, we will forward your data to Klarna for the purpose of address and credit assessment within the framework of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check.

Further information and Klarna's terms of use for Germany can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria here: https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna can be found here: www.klarna.com. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's Privacy Policy Germany/Austria.

Security of our website

To ensure that your shopping at vecare4u.com is safe, vecare4u complies with the security regulations for Level 1 PCI and uses Secure Socket Layer (SSL) technology. This encrypts and secures the data that you send us during the ordering process in the checkout area over the Internet. If SSL is activated, you will see a padlock at the top of your browser.